With more than four decades of operation and a consolidated presence in key Caribbean destinations, Palace Resorts has become an agent of economic and social development through the hotel sector. The chain, part of The Palace Company group, with renowned establishments such as Moon Palace Cancun, Beach Palace, Sun Palace and Moon Palace Jamaica, generates high-level tourism experiences and local dynamism through employment, training and sustainable projects.
Since its founding in 1984, the company has adopted a model that prioritizes investment in communities, integration of local suppliers, and the implementation of certified environmental practices. Its expansion structure has proven capable of combining operational efficiency with a positive impact, making it a noteworthy case within the industry.
Each new Palace Resorts property represents a source of both direct and indirect employment. From infrastructure construction to the daily operation of hotels, technical, administrative, and operational roles are filled by individuals from the surrounding communities. Internal training programs allow these team members to build a career within the industry without needing to migrate.
In parallel, collaboration with small and medium-sized enterprises in sectors such as agriculture, fishing, transportation, and technical maintenance helps strengthen regional economies. Globally, SMEs account for about 99% of all businesses and generate between 50% and 60% of employment, according to OECD data. This significant presence illustrates why stable partnerships with local suppliers are so valuable: they create resilient and long-lasting business relationships while driving economic development in the communities where the company operates.
Palace Foundation and Structured Social Action
In 2004, the Palace Foundation was established as the company?s social responsibility arm, with specialized committees in education, health, environment, child welfare, housing, volunteer work, and social aid. The foundation runs programs such as building and improving employee housing, educational support, and medical campaigns. A notable example is the partnership with Citibanamex for sea turtle protection, active since 2006. Thanks to this initiative, over 23,000 nests have been protected and more than 2 million hatchlings released along Mexico?s Caribbean beaches.
In 2010, Palace Resorts became the first Mexican hotel group to join the EarthCheck standard, an international certification system that evaluates sustainable practices. The group currently holds EarthCheck Bronze certification, recognizing its efficient use of energy and water, waste management, and conservation efforts. It has also implemented internal projects such as recycling stations, energy-saving systems, and sustainable technologies in its facilities, under the supervision of its ecological committee.
Palace Resorts: A Business Trajectory with Long-Term Vision
Palace Resorts boasts over 40 years of experience in the industry, with a presence in destinations such as Cancún, Isla Mujeres, Cozumel, Riviera Maya, and Ocho Ríos (Jamaica), and continues to explore new expansion opportunities in the Caribbean and Latin America.
Guest loyalty, continuous staff training, digitalization of operational processes, and a strong commitment to sustainability reinforce its position as a forward-looking company. Its holistic approach not only enhances tourism but also promotes environments where economic development coexists with respect for nature and community wellbeing.
